Case studies
Case studies

Case Studies

ServiceMaster Ltd
Don Rudge (Managing Director)
In these days when so much we endure in life is ordinary and frequently second class, it is a real pleasure when an experience exceeds expectations and leaves one feeling gratified. Such is the case with the recent experience my company had when we held our 40th Anniversary Conference at your superb facilities in Torquay. The event, which was particularly important to us, went off without a hitch, and I cannot commend highly enough the dedication of your staff who continually went the extra mile to meet our every need. The Palace Hotel manages beautifully to combine the gracious ambience of a high quality traditional English hotel with up-to-the-minute awareness of customer service and added value.

Chartered Institute of Library & Information Professionals
Rob Palmer (Manager - Conferences)
This was the third biennial Conference which I have organised at the Palace. It was, once again, a trouble-free operation due to the superb support of the management and all your staff. I find your teamwork to be second to none with all departments operating smoothly and seamlessly to make my job infinitely easier than at so many other venues.

Janet Killingbeck (PA to Chairman)

We have held our yearly autumn/Christmas conferences at many different hotels in the past, mostly abroad in 5-star hotels, all with excellent food and service. However, from start to finish the level of service from all members of your team was outstanding and I have had comments from our MD/Chairman and many other members of our delegation to this effect. Every single one of your staff was courteous, friendly and very efficient and all worked extremely hard to make our conference a complete success and a very memorable occasion.

The Tourism Management Institute
John Owen (Conference Manager)

As you will have seen, the event is an extremely complex one containing numerous components that could potentially make it go wrong. The great attention to detail shown was the key to its efficient operation and it was certainly invaluable in the way that your staff kindly and calmly dealt with the many unforeseen last-minute changes. I would sincerely thank you for all the efforts afforded our delegation to ensure that our event was totally successful. If we could come back to the Palace Hotel every year we would.

The Society of Heads of Independent Schools
David Cleland (General Secretary)
I deal with a number of hotels and conference centres in any given year, and have been doing this job for some years now. I can say without hesitation that yours has been the most pleasant and helpful set of people to deal with. The quality of the service that we received was second to none; the food was much commented upon for its culinary excellence; and all my members enjoyed the ambience of the hotel, facilities, bedrooms and magnificent grounds. We shall be back!